Customer Care Executive
1 day ago
Job Descripton for Customer Care Executive
Location: Mumbai (Andheri)
Who can Apply:
- Candidate with Good communication skills
- Knowledge of call handling, phone etiquette's & Basic Email writing skills
- Fluent in English, Hindi languages
- Basic knowledge of Excel ( Vlook-up, Pivot )
- HSC completed can apply, however Graduation will be preferred.
- Minimum 6months - 1 year of experience in customer service background.
- Experience of E-commerce/ Logistics will be an added advantage.
Key Responsibilities:
- Make Outbound calls to Customer - Provide Information On Shipping and Delivery Services.
- Tracking and reporting delayed shipment on Courier Website.
- Follow up with Courier team for Delivery
- Maintain Customer Records and Manage Database
- 150 – 200 outbound calls to be made daily
- No Targets, No Sales, Laptop & Phone will be provided by the company.
- 6 days Work from Office.
Job Type: Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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