Customer Success Associate

2 days ago

Mumbai, Maharashtra, India MNR solutions pvt Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position: Customer Success Associate

Location: Mumbai, India

Experience: 2+ years

Employment Type: Full-time / On-site / Immediate joiner

.

Key Responsibilities:-

1. Client Relationship Management

  • Act as the first point of contact for all client inquiries and concerns via phone, email, WhatsApp, or in person.
  • Build and maintain strong, trust-based relationships with parents and students.
  • Address client concerns promptly and professionally, ensuring high levels of satisfaction.
  • Proactively engage with parents to provide course updates, gather feedback, and share performance insights.
  • Identify opportunities to cross-sell or upsell additional TIS courses and programs.

2. Class Scheduling and Coordination

  • Manage end-to-end scheduling and coordination of classes, workshops, and training sessions.
  • Collaborate with instructors, trainers, and vendors to finalize dates, times, and logistics.
  • Prepare and share class schedules, updates, and reminders with students, parents, and instructors.
  • Maintain accurate records of registrations, attendance, and student participation.
  • Track and document student projects and progress, sharing periodic reports and feedback.

3. Student Progress Tracking & Reporting

  • Take complete ownership of each student's STEM learning journey at TIS.
  • Maintain a detailed student progress database to track milestones and outcomes.
  • Communicate regularly with parents to update them on their child's development and achievements.
  • Ensure that feedback from parents and students is documented and addressed promptly.

Qualifications & Skills

Education:

  • Graduate or Postgraduate degree in Technology, Management, or Communication disciplines.

Experience:

  • Minimum 2+ years of experience in client relationship management, operations, or customer success (preferably in the education or training sector).

Technical Skills:

  • Proficiency in MS Office tools, especially Outlook and Excel.
  • Strong comfort with digital communication platforms and CRM tools (if applicable).

Core Competencies:

  • Excellent interpersonal and communication skills—both verbal and written.
  • Strong program management and problem-solving abilities.
  • High attention to detail with a commitment to maintaining accurate records.
  • Ability to multitask, prioritize, and manage time effectively.
  • Adaptable and proactive approach to changing priorities.
  • Confident, empathetic, and customer-focused attitude when interacting with clients.
  • Strong sense of ownership, accountability, and collaboration within a team environment.

Job Type: Full-time

Work Location: In person

  • Community Success Associate

    6 days ago

    Mumbai, Maharashtra, India Ziraya Business Solution Pvt limited Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Title: Community Success AssociateLocation: Onsite – Vikhroli West, MumbaiJob Type: Full-timePay: ₹2,00,000 – ₹4,00,000 per yearAbout the RoleAre you passionate about creating exceptional customer experiences and solving real-time challenges?We're looking for a Community Success Associate (Inside Sales) who thrives in a fast-paced, customer-first...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India Bandhoo Solutions and Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Success & Account ManagerLocation: Mumbai (Local candidates preferred — Marathi-speaking)Company: Bandhoo Solutions and Services Pvt. Ltd.Employment Type: Full-Time, PermanentAnnual CTC: Up to ₹6,00,000Vacancies: 1About the RoleWe are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India ExtraMile Play Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Success / Operations InternLocation: Mumbai (In Office)Duration: 3–6 monthsType: Internship (with potential for full-time conversion)Stipend: 15,000-20,000/month (based on experience)About ExtramilePlayExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive...

  • Customer Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India Talent Hunters Usa Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    A logistics company in Chicago, USA is looking for Customer Service Associate. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India Miniture Full time ₹ 4,20,000 - ₹ 4,80,000 per year

    Company DescriptionMiniture is built on the belief that play isn't just for fun; it's the foundation of a child's confidence, creativity, and growth. We design premium, multifunctional furniture and play-tools that empower children to explore, imagine, and thrive, while blending beautifully into modern homes. Driven by a passion for purposeful design and an...

  • Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Bhive Workspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Client Onboarding & EngagementAssist in onboarding new clients, ensuring a seamless transition and setup process.Conduct regular check-ins with clients to understand their needs and provide proactive support.Help resolve client issues promptly, ensuring a high level of satisfaction.Relationship ManagementBuild and maintain strong...

  • Customer Success Engineer

    2 days ago

    Mumbai, Maharashtra, India CleverTap Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the Role:As a Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product.  This role involves debugging technical issues including mobile apps, and troubleshooting issues related to the integration of our SDK.  (Android, iOS, and Web platforms). You will be...

  • Customer Success

    7 hours ago

    Mumbai, Maharashtra, India Coding Diver Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Customer Success & WordPress Support – Junior RoleLocation: Remote (India)Experience: 1-2 years maximumThis is an entry-level position suitable only for candidates with 1–2 years of experience maximum. Mid-senior profiles will not be considered.Training will be provided, and the role is ideal for someone early in their career.Work Hours:...

  • Customer Success Associate

    6 days ago

    Mumbai, Maharashtra, India Branch International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections: Proactively reaching out to borrowers who have missed...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Netradyne Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...