Customer Success Associate

6 days ago


Mumbai, Maharashtra, India Branch International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections: Proactively reaching out to borrowers who have missed payments
  • Product: Escalating customer feedback and IT bugs to help improve our product
  • Finance: Manage refunds, repayments, and other payment processes
  • General: Various administrative projects as needed

Preferred candidate profile:

  • 1-4 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.


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