Community Success Associate
6 days ago
Job Title: Community Success Associate
Location: Onsite – Vikhroli West, Mumbai
Job Type: Full-time
Pay: ₹2,00,000 – ₹4,00,000 per year
About the Role
Are you passionate about creating exceptional customer experiences and solving real-time challenges?
We're looking for a Community Success Associate (Inside Sales) who thrives in a fast-paced, customer-first environment — someone who can communicate with empathy, resolve issues efficiently, and ensure every interaction leaves a positive impact.
This role is ideal for individuals who love connecting with people, enjoy problem-solving, and want to grow their career in customer success and inside sales.
Key Responsibilities
- Query Resolution: Address customer and advisor queries via chat, email, and phone in a prompt and professional manner.
- Real-Time Problem Solving: Troubleshoot issues, coordinate with internal teams for escalations, and ensure timely follow-ups.
- Effective Communication: Build trust through clear, empathetic communication in English (written and verbal).
- Process Improvement: Identify common queries, streamline responses, and suggest improvements to enhance user experience.
- Customer Engagement: Ensure a seamless and rewarding journey for both customers and advisors on the platform.
What You'll Need
- Excellent communication skills (spoken and written English)
- Strong problem-solving abilities and quick thinking under pressure
- Empathy and patience in handling customer concerns
- High attention to detail and professional demeanor
- Prior experience in Customer Support, Client Servicing, or Inside Sales is a plus
What's In It for You
Collaborate with a Talented Team: Work alongside passionate professionals driving growth in a fast-growing platform.
Gain Hands-On Experience: Real exposure to customer success operations, problem-solving, and communication excellence.
Skill Growth: Strengthen your communication, analytical, and engagement skills every day.
Ownership & Impact: Take charge of customer interactions and make a visible impact on user satisfaction.
Career Growth: Quick promotions and performance-based incentives for top performers.
Work Mode: Onsite (Vikhroli West, Mumbai)
Schedule: Monday to Saturday (Day Shift)
Job Type: Full-time
Pay: ₹300, ₹400,000.00 per year
Application Question(s):
- Current CTC :
- Expected CTC :
- Notice Period :
Work Location: In person
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