Community Manager

2 days ago

Mumbai, Maharashtra, India HYNT Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Community Manager (User Success & Onboarding)

Location:
 Mumbai

Department:
 Community

Employment Type:
 Full-time

About HYNT

HYNT is India's first Home & Interiors App where 
homeowners, professionals & vendors
connect, collaborate, and grow.

We're building a social + business ecosystem that helps users 
find experts, showcase work, and grow their home and design journeys
 — all in one app.

At this exciting growth stage, we're looking for a 
Community Manager
 who can turn every new signup into an engaged and active community member.

Role Overview

As a 
Community Manager (User Success)
, you'll be the first voice new users hear after

joining HYNT.

Your role is to 
handhold professionals and businesses
 through profile setup, project

uploads, and feature awareness — ensuring they understand how HYNT helps them grow

their visibility, clients, and reputation.

You'll be responsible for 
driving activation, engagement, and satisfaction
, while sharing

valuable user feedback with the product and marketing teams.

Key Responsibilities:

Onboarding & Activation

  1. Personally connect with newly signed-up users (calls, WhatsApp, email).
  2. Educate them about the platform's benefits, profile completion, and project uploads.
  3. Help users understand how to use features.
  4. Ensure every professional becomes active
    Community Engagement
  5. Build and nurture relationships with professionals, vendors, and design firms.
  6. Encourage content uploads, engagement, and participation in campaigns or events.
  7. Identify and spotlight active community members for features and recognition.

Feedback & Insights

  1. Capture user feedback, challenges, and suggestions during calls.
  2. Work closely with the 
    Product
     and 
    Growth
     teams to improve user experience.
  3. Maintain structured feedback logs and weekly insight reports.

Support & Retention

  1. Handle basic user queries related to features and usage.
  2. Re-engage dormant or inactive users through follow-ups and reminders.
  3. Share guides, tips, and best practices to help users succeed on HYNT.

Skills & Experience

  1. 2 – 4 years of experience in 
    community management, customer success, or user onboarding
    .
  2. Excellent communication skills (English + Hindi; regional languages a plus).
  3. Friendly, patient, and confident on calls.
  4. Organized with strong follow-up and CRM discipline.
  5. Passion for 
    design, community, and tech platforms
    .
  6. Basic understanding of digital tools like Google Sheets, Google Docs

To Apply

Send your resume and a short note on 
why you'd love to build the HYNT community
 to

Subject: 
Application – Community Manager (User Success)

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