Manager Communication
1 week ago
The role is with a leading Health Insurance Firm.
Role
– Manager Communication
Department
– Marketing
Experience
– 5 to 10 years.
Responsibilities
- Identifying, strategizing executing proactive customer communication across channels
- Collaboration with different stakeholders required for the approval.
- Understanding about Regulatory compliance for customer communication
- Monitor the transactional communication and maintain the delivery rate.
- Process remapping for identifying the need for transactional communication and end to end follow-up for the closure.
- Better understanding of the cost benefit analysis and customer experience for the communication triggered and identifying the ways to improve
- Exploring new mode of the communication
- End to end understanding for the campaign management.
- Enabling automation related to the communication with the help of CCM.
- Continuously conduct Market study to identify best practices and possibility to embed them in our processes
Required Skills
- Minimum 5 to 6 years in customer communication/marketing/CRM from insurance background only.
- Analytical, process-oriented, and tech-savvy.
- Well versed with Regulatory Compliance.
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