Community Manager
2 days ago
We are one of Mumbai's most vibrant and celebrated hospitality destinations, blending exceptional food, atmosphere, and service with a strong sense of community. We're seeking a dynamic Community Manager to be the voice, face, and heart of our brand — someone who builds authentic relationships, creates engaging experiences, and drives both in-person and digital engagement.
Key Responsibilities:
- Build, nurture, and grow a loyal community of guests, influencers, and brand advocates.
- Manage social media presence — engage with followers, respond to queries, and maintain the brand tone.
- Plan and execute community-driven events, collaborations, and experiences.
- Partner with PR, marketing, and operations teams to amplify campaigns and promotions.
- Monitor trends and feedback to improve brand experience and guest engagement.
- Handle guest relations on-site, ensuring a welcoming and personalized experience.
- Create reports on engagement metrics and suggest strategies for community growth.
- Represent the brand at events, pop-ups, and local collaborations.
Qualifications & Requirements:
- Bachelor's degree in Marketing, Communications, Hospitality, or a related field.
- 2–5 years of experience in community management, marketing, or guest relations (hospitality experience preferred).
- Excellent communication, interpersonal, and organizational skills.
- Strong social media understanding (Instagram, Threads, LinkedIn, etc.).
- Creative mindset with a people-first, storytelling approach.
- Ability to multitask and thrive in fast-paced, guest-facing environments.
Job Types: Full-time, Permanent
Pay: Up to ₹65,000.00 per month
Work Location: In person
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