Customer Success Associate

12 hours ago

Mumbai Maharashtra, India MNR Solutions Pvt. Ltd. Full time

**Position**: Customer Success Associate
**Location**: Mumbai, India
**Experience**: 2+ years
**Employment Type**: Full-time / On-site / Immediate joiner


**Key Responsibilities:

- **

**1. Client Relationship Management**
- Build and maintain **strong, trust-based relationships** with parents and students.
- Address client concerns promptly and professionally, ensuring high levels of satisfaction.
- Proactively engage with parents to provide **course updates, gather feedback**, and share performance insights.
- Identify opportunities to **cross-sell or upsell** additional TIS courses and programs.

**2. Class Scheduling and Coordination**
- Manage end-to-end **scheduling and coordination** of classes, workshops, and training sessions.
- Collaborate with instructors, trainers, and vendors to finalize **dates, times, and logistics**.
- Prepare and share **class schedules, updates, and reminders** with students, parents, and instructors.
- Maintain accurate records of **registrations, attendance, and student participation**.
- Track and document **student projects and progress**, sharing periodic reports and feedback.

**3. Student Progress Tracking & Reporting**
- Take complete ownership of each student’s **STEM learning journey** at TIS.
- Maintain a detailed **student progress database** to track milestones and outcomes.
- Communicate regularly with parents to **update them on their child’s development and achievements**.
- Ensure that feedback from parents and students is documented and addressed promptly.

**Qualifications & Skills**

**Education**:

- Graduate or Postgraduate degree in **Technology, Management, or Communication** disciplines.

**Experience**:

- Minimum **2+ years** of experience in **client relationship management, operations, or customer success** (preferably in the education or training sector).

**Technical Skills**:

- Proficiency in **MS Office tools**, especially **Outlook and Excel**.
- Strong comfort with digital communication platforms and CRM tools (if applicable).

**Core Competencies**:

- Excellent **interpersonal and communication skills**—both verbal and written.
- Strong **program management** and **problem-solving** abilities.
- High attention to detail with a commitment to maintaining accurate records.
- Ability to **multitask, prioritize, and manage time effectively**.
- Adaptable and proactive approach to changing priorities.
- Confident, empathetic, and customer-focused attitude when interacting with clients.
- Strong sense of **ownership, accountability, and collaboration** within a team environment.

Work Location: In person

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