Customer Service Representative

1 week ago

Tangra Kolkata West Bengal, India Illicium Motors PVT. LTD. Full time

**Position**: Customer Service Associate (Electrical Vehicle Company)

**Location**: Kolkata

**Job Type**: Full-time

**Pay**: Rs. 8,000 - Rs. 15,000 per month

**About Us**

We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.

**Key Responsibilities**:
Receive and manage all inquiry calls efficiently.

Keep proper follow-ups using CRM software.

Coordinate with the service and marketing teams.

Handle inbound inquiries, provide product/service information, and resolve customer queries.

Schedule follow-ups and maintain regular communication with leads.

Maintain call logs, CRM entries, and daily reporting to the manager.

**Requirements**:
Strong communication and interpersonal skills.

Ability to handle calls professionally and build good customer relationships.

Comfortable using CRM tools for follow-ups and reporting.

Self-motivated, target-driven, and proactive in approach.

Prior experience in customer service/tele-calling will be an added advantage.

Perks & Benefits:
Fixed salary with incentives for performance.

Opportunity to work with a growing and dynamic company.

Learning and career growth opportunities.

**Connect with HR over call or WhatsApp: +91 6290232392**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Paid time off
- Work from home

**Language**:

- English (preferred)
- Hindi (preferred)
- Bengali (required)

Work Location: In person

**Speak with the employer**
+91 8100009559

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