Front Office Supervisor
4 hours ago
**Key Responsibilities**:
- Supervise and support the Front Office team in day-to-day operations including check-in, check-out, reservations, and guest inquiries.
- Ensure that all front desk procedures and service standards are followed consistently.
- Handle guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.
- Monitor room availability, occupancy, and rate accuracy through coordination with the Reservation and Housekeeping departments.
- Maintain a professional and welcoming atmosphere in the reception area.
- Train, motivate, and guide front office associates to deliver courteous and efficient service.
- Verify cashier transactions, billing accuracy, and maintain shift reports and cash floats.
- Oversee night audits and ensure all front office records are accurate and updated.
- Coordinate with other departments (Housekeeping, F&B, Maintenance) for smooth guest service.
- Monitor staff grooming, punctuality, and adherence to company policies.
- Ensure compliance with safety, security, and confidentiality standards for guests and staff.
- Assist the Front Office Manager in preparing duty rosters and performance evaluations.
**Job Types**: Full-time, Permanent
Pay: From ₹21,000.00 per month
**Benefits**:
- Food provided
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- How many years of experience do you have in hospitality industry?
**Location**:
- Kollam, Kerala (preferred)
Work Location: In person
-
Front Office Supervisor
1 week ago
Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 2,40,000 - ₹ 2,76,000 per yearKey Responsibilities:Supervise and coordinate daily activities of the Front Office team, including Reception, Guest Relations, Bell Desk, and Reservations.Ensure smooth guest check-in and check-out experiences with attention to detail and personalized service.Handle guest complaints, requests, and feedback professionally and promptly.Train, guide, and...
-
Front Office Supervisor
6 days ago
Kollam, Kerala, India Fragrant Nature Resort Full timeKey Responsibilities:Supervise and support the Front Office team in day-to-day operations including check-in, check-out, reservations, and guest inquiries.Ensure that all front desk procedures and service standards are followed consistently.Handle guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.Monitor room...
-
Front Office Associate
2 days ago
Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 1,80,000 - ₹ 2,50,000 per yearKey ResponsibilitiesGuest ServicesGreet guests warmly upon arrival and ensure a smooth check-in/check-out process.Provide information about rooms, rates, hotel facilities, services, and local attractions.Handle guest requests promptly and professionally.Manage guest complaints, resolve issues, or escalate to supervisors when necessary.Ensure high standards...
-
▷ Urgent! Front Office Supervisor
4 weeks ago
Kollam, KL, IN Fragrant Nature Resort Full timeKey Responsibilities Supervise and coordinate daily activities of the Front Office team including Reception Guest Relations Bell Desk and Reservations Ensure smooth guest check-in and check-out experiences with attention to detail and personalized service Handle guest complaints requests and feedback professionally and promptly Train guide and motivate front...
-
Front Office Assistant
2 weeks ago
Kollam, India Trek Learn Venture Full timeWe are seeking a dynamic and versatile **Front Office Admin cum Telecaller** to join our team. This dual-role position requires excellent communication, multitasking, and organizational skills. As the first point of contact for our organization, you will handle front office responsibilities while effectively engaging with customers over the phone. **Key...
-
Front Office Associate
23 hours ago
Kollam, KL, IN Fragrant Nature Resort Full timeKey ResponsibilitiesGuest Services Greet guests warmly upon arrival and ensure a smooth check-in check-out process Provide information about rooms rates hotel facilities services and local attractions Handle guest requests promptly and professionally Manage guest complaints resolve issues or escalate to supervisors when necessary Ensure high standards of...
-
Front Office
2 days ago
Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 12,000 - ₹ 2,00,000 per yearKey ResponsibilitiesGuest HandlingWarmly welcome guests upon arrival and provide efficient check-in and check-out services.Assist guests with information about hotel facilities, services, and local attractions.Handle guest requests and concerns promptly and professionally.Manage guest feedback, resolve issues, or escalate to the FO Supervisor/Manager when...
-
Front Office Staff
3 hours ago
Kollam, India Kinster Global Full time**Responsibilities** - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guest. - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing...
-
Front Office Executive
6 days ago
Kollam, India Be Max Group of Institutions Full timeWe have an Urgent Opening for Front office Executive for a Public School **Responsibilities and Duties** Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels...
-
Front Office Associate
2 weeks ago
Kollam, India Hiredo Human Resources Pvt Ltd Full time**Key Responsibilities**: - Greet and assist visitors, clients, and staff at the front desk - Manage phone calls, inquiries, and appointment scheduling - Handle basic administrative tasks and coordinate with internal departments - Maintain a clean and professional front office environment **Requirements**: - **Immediate joiners preferred**: -...