▷ Urgent Front Office Supervisor

3 weeks ago


Kollam KL IN Fragrant Nature Resort Full time

Key Responsibilities Supervise and coordinate daily activities of the Front Office team including Reception Guest Relations Bell Desk and Reservations Ensure smooth guest check-in and check-out experiences with attention to detail and personalized service Handle guest complaints requests and feedback professionally and promptly Train guide and motivate front office associates to maintain high service standards Monitor room availability rates and reservations in coordination with the reservations team Maintain proper records reports and shift handovers accurately Ensure the lobby and reception area are clean organized and presentable at all times Verify cash handling billing and night audit procedures for accuracy and compliance Coordinate with Housekeeping F B and Maintenance departments for guest requirements Uphold grooming attendance and discipline standards within the team Support management in achieving departmental goals and guest satisfaction targets Qualifications Experience Degree Diploma in Hotel Management or equivalent 3-5 years of experience in Front Office operations with at least 1 year in a supervisory role Knowledge of PMS Property Management System software such as IDS Opera or similar Strong communication and interpersonal skills Fluency in English knowledge of additional languages is an advantage Professional appearance and guest-oriented attitude Job Type Permanent Pay 20 000 00 - 23 000 00 per month Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s Do you have any Experience as Supervisor in the hotels Resorts Location Kollam Kerala Preferred Work Location In person


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