Front Office Supervisor

3 weeks ago


Calangute GA IN Hard Rock International Full time

About the Role We are seeking a professional customer-focused and organized Front Office Supervisor to oversee daily operations of our front desk team In this role you will ensure smooth check-in check-out procedures maintain excellent guest relations and supervise the front office staff to deliver a high standard of service Key Responsibilities Supervise and support front office staff ensuring efficient daily operations Train mentor and schedule team members to maintain service excellence Handle guest concerns complaints and special requests promptly and professionally Ensure accurate handling of reservations check-ins check-outs and billing processes Monitor front desk performance and implement improvements when necessary Coordinate with housekeeping maintenance and other departments for seamless service delivery Maintain front office supplies and ensure proper usage of systems software Prepare daily reports and assist management with administrative tasks Requirements Proven experience as a Front Office Supervisor Front Desk Associate or similar role in hospitality customer service Strong leadership and communication skills Excellent problem-solving abilities and a customer-first attitude Proficiency in MS Office and hotel management software e g Opera IDS Cloud PMS or similar Ability to work flexible shifts including weekends and holidays Diploma Degree in Hospitality Management preferred but not mandatory Job Type Full-time Pay 20 000 00 - 21 000 00 per month Benefits Leave encashment Paid sick time Paid time off Provident Fund Work Location In person



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