Front Office Supervisor
1 day ago
Key Responsibilities:
- Supervise and coordinate daily activities of the Front Office team, including Reception, Guest Relations, Bell Desk, and Reservations.
- Ensure smooth guest check-in and check-out experiences with attention to detail and personalized service.
- Handle guest complaints, requests, and feedback professionally and promptly.
- Train, guide, and motivate front office associates to maintain high service standards.
- Monitor room availability, rates, and reservations in coordination with the reservations team.
- Maintain proper records, reports, and shift handovers accurately.
- Ensure the lobby and reception area are clean, organized, and presentable at all times.
- Verify cash handling, billing, and night audit procedures for accuracy and compliance.
- Coordinate with Housekeeping, F&B, and Maintenance departments for guest requirements.
- Uphold grooming, attendance, and discipline standards within the team.
- Support management in achieving departmental goals and guest satisfaction targets.
Qualifications & Experience:
- Degree/Diploma in Hotel Management or equivalent.
- 3–5 years of experience in Front Office operations, with at least 1 year in a supervisory role.
- Knowledge of PMS (Property Management System) software such as IDS, Opera, or similar.
- Strong communication and interpersonal skills.
- Fluency in English; knowledge of additional languages is an advantage.
- Professional appearance and guest-oriented attitude.
Job Type: Permanent
Pay: ₹20, ₹23,000.00 per month
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have any Experience as Supervisor in the hotels/Resorts?
Location:
- Kollam, Kerala (Preferred)
Work Location: In person
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