Front Office Associate

3 days ago


Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,000 - ₹ 1,80,000 per year

Key Responsibilities:

  • Welcome and assist guests with check-in and check-out procedures.
  • Manage reservations, cancellations, and room assignments efficiently.
  • Provide information about hotel services, facilities, and local attractions.
  • Answer phone calls and handle guest inquiries promptly.
  • Coordinate with housekeeping and other departments to meet guest needs.
  • Process billing, payments, and maintain accurate guest records.
  • Resolve guest complaints politely and escalate issues when necessary.
  • Maintain the front desk area in a clean and professional manner.
  • Uphold hotel policies, procedures, and safety guidelines.

Job Type: Permanent

Pay: ₹13, ₹15,000.00 per month

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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