
Front Office Assistant
3 days ago
Key Responsibilities:
- Greet guests warmly on arrival and ensure a smooth check-in/check-out process.
- Handle reservations, cancellations, and room allocations efficiently.
- Answer phone calls and respond to guest inquiries promptly and professionally.
- Assist guests with information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping and other departments to meet guest requirements.
- Handle guest complaints and issues with professionalism, escalating when necessary.
- Maintain accurate records of guest accounts, payments, and billing.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Uphold hotel policies, procedures, and safety standards.
- Support in administrative tasks such as filing, data entry, and correspondence.
Job Type: Permanent
Pay: ₹13, ₹15,000.00 per month
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Work Location: In person
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