Guest Assistant

Key Responsibilities:Greet and welcome guests warmly upon arrival.Assist guests with check-in/check-out and escort them when required.Provide personalized services and handle VIP/long-stay/repeat guest needs.Manage guest feedback, resolve complaints promptly, and escalate when needed.Coordinate with other departments (housekeeping, F&B, spa, etc.) to ensure...

Key Responsibilities:Welcome guests warmly and ensure smooth check-in and check-out processes.Handle guest inquiries, feedback, and complaints professionally and promptly.Coordinate with housekeeping, F&B, and other departments to fulfill guest requests.Maintain guest history and preferences to enhance personalized service.Assist VIP guests, handle special...

Key Responsibilities:Welcome guests warmly and assist them with check-in, check-out, and inquiries.Provide accurate information about hotel facilities, services, and local attractions.Handle guest requests, feedback, and complaints professionally and promptly.Coordinate with other departments to ensure smooth guest experiences.Maintain records, process...

Key Responsibilities:Greet and welcome guests warmly upon arrival and assist with check-in and orientation.Maintain a strong presence in the lobby and public areas to interact with guests and anticipate their needs.Ensure VIP and repeat guests receive personalized attention, amenities, and services.Handle guest inquiries, requests, and complaints promptly...

Key Responsibilities:Supervise day-to-day operations of assigned F&B outlet(s).Ensure guests receive prompt, professional, and courteous service.Monitor staff performance and provide guidance/training where required.Handle guest feedback and resolve complaints effectively.Coordinate with kitchen and bar for smooth service flow.Assist in preparing duty...

Key Responsibilities:Supervise and support the Front Office team in day-to-day operations including check-in, check-out, reservations, and guest inquiries.Ensure that all front desk procedures and service standards are followed consistently.Handle guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.Monitor room...

Key ResponsibilitiesCleaning & MaintenanceClean, mop, sweep, vacuum, and dust all assigned public areas such as lobbies, corridors, restrooms, restaurants, banquet halls, elevators, staircases, and outdoor areas.Maintain cleanliness of staff areas, offices, and service corridors as per standards.Regularly check and clean public washrooms; replenish...

Key Responsibilities:Supervise front desk activities, including guest arrivals, departures, and room assignments.Ensure efficient handling of guest requests, inquiries, and complaints.Support and train front office associates in guest service standards and operational procedures.Coordinate with housekeeping and other departments for smooth room...

To supervises dining staff, ensures smooth operations, and maintains high service standards to deliver an exceptional guest experience. Key responsibilities include leading front-of-house staff, interacting with guests to resolve issues, conducting pre-shift meetings, training staff, managing reservations and seating, and assisting with inventory and cost...

Key ResponsibilitiesGreet guests warmly and assist them with seating arrangements.Present menus, explain daily specials, and take accurate food and beverage orders.Serve food and beverages efficiently, ensuring timely delivery.Maintain cleanliness and organization of service areas, tables, and equipment.Handle guest inquiries, requests, and complaints...