GRE - Front Office

3 days ago


Kollam, Kerala, India Fragrant Nature Resort Full time

Key Responsibilities:

  • Greet and welcome guests warmly upon arrival and assist with check-in and orientation.
  • Maintain a strong presence in the lobby and public areas to interact with guests and anticipate their needs.
  • Ensure VIP and repeat guests receive personalized attention, amenities, and services.
  • Handle guest inquiries, requests, and complaints promptly and courteously.
  • Coordinate with all departments (Housekeeping, F&B, Spa, etc.) to ensure smooth guest service.
  • Maintain accurate guest profiles, preferences, and feedback in the PMS system.
  • Assist in arranging special occasions such as birthdays, anniversaries, or honeymoon setups.
  • Follow up with guests during their stay to ensure satisfaction and address any concerns.
  • Manage guest departure experiences, ensuring feedback is collected and communicated to management.
  • Support the Front Office in room allocations, upselling, and check-in/check-out when required.
  • Prepare welcome letters, VIP amenities lists, and daily guest relation reports.
  • Ensure lobby area and guest contact points are always clean, presentable, and welcoming.

Job Types: Full-time, Permanent

Pay: From ₹21,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many years of experience do you have in Hospitality Industry?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



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