GRE - Front Office
2 days ago
Key Responsibilities:
- Greet and welcome guests warmly upon arrival and assist with check-in and orientation.
- Maintain a strong presence in the lobby and public areas to interact with guests and anticipate their needs.
- Ensure VIP and repeat guests receive personalized attention, amenities, and services.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Coordinate with all departments (Housekeeping, F&B, Spa, etc.) to ensure smooth guest service.
- Maintain accurate guest profiles, preferences, and feedback in the PMS system.
- Assist in arranging special occasions such as birthdays, anniversaries, or honeymoon setups.
- Follow up with guests during their stay to ensure satisfaction and address any concerns.
- Manage guest departure experiences, ensuring feedback is collected and communicated to management.
- Support the Front Office in room allocations, upselling, and check-in/check-out when required.
- Prepare welcome letters, VIP amenities lists, and daily guest relation reports.
- Ensure lobby area and guest contact points are always clean, presentable, and welcoming.
Job Types: Full-time, Permanent
Pay: From ₹21,000.00 per month
Benefits:
- Food provided
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of experience do you have in Hospitality Industry?
Location:
- Kollam, Kerala (Preferred)
Work Location: In person
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