GSA - Front Office

10 hours ago

Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 1,80,000 - ₹ 2,20,000 per year

Key Responsibilities

Guest Handling

  • Welcome guests warmly and assist with check-in and check-out procedures
  • Provide accurate information about rooms, facilities, and services
  • Handle guest inquiries and resolve issues promptly
  • Maintain guest privacy, security, and satisfaction at all times

Front Desk Operations

  • Process registrations, room assignments, and key issuance
  • Manage reservations, cancellations, and modifications
  • Handle calls, emails, and internal communications efficiently
  • Coordinate with Housekeeping for room readiness
  • Update guest folios, post charges, and generate bills
  • Manage cashiering tasks: payments, refunds, cash handling, audit slips

Guest Relations

  • Upsell room categories and promote hotel services
  • Assist guests with transport, sightseeing, and concierge services
  • Handle special requests (early check-in/late check-out, amenities, etc.)
  • Log complaints and follow up until resolved

Administration

  • Maintain front desk cleanliness and grooming standards
  • Prepare daily reports as allotted
  • Ensure compliance with hotel SOPs, safety, and security policies

Qualifications & Experience

  • Graduate/Diploma in Hotel Management preferred
  • 0–2 years of experience in Front Office / Customer Service
  • Freshers with good communication skills can also apply

Job Type: Permanent

Pay: ₹15, ₹18,000.00 per month

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Do you have any Experience in Hotels or Resorts?
  • How many years of experience do you have in Front Office Department in Hotel Industry?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person

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