Front Office Supervisor

1 day ago


Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Supervise front desk activities, including guest arrivals, departures, and room assignments.
  • Ensure efficient handling of guest requests, inquiries, and complaints.
  • Support and train front office associates in guest service standards and operational procedures.
  • Coordinate with housekeeping and other departments for smooth room operations.
  • Monitor cash handling, billing, and guest folios for accuracy.
  • Maintain front desk logs, reports, and shift checklists.
  • Ensure a welcoming and professional atmosphere at all times.
  • Handle VIP arrivals, special requests, and group check-ins/check-outs.
  • Ensure adherence to resort SOPs, grooming standards, and safety policies.
  • Assist the Front Office Manager in daily reports and performance monitoring.

Job Type: Permanent

Pay: ₹20, ₹22,816.05 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many years of experience do you have in Hotels or Resorts?
  • Do you have any experience in Hotels or Resorts?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



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