Front Office
2 days ago
Key ResponsibilitiesGuest Handling
- Warmly welcome guests upon arrival and provide efficient check-in and check-out services.
- Assist guests with information about hotel facilities, services, and local attractions.
- Handle guest requests and concerns promptly and professionally.
- Manage guest feedback, resolve issues, or escalate to the FO Supervisor/Manager when required.
- Ensure VIP guests receive special attention and proper room allocation.
Front Desk Operations
- Manage room assignments and update the property management system (PMS).
- Process payments, billing, folio settlements, and posting of charges accurately.
- Handle reservations, amendments, cancellations, and no-shows based on hotel policy.
- Maintain guest records with accuracy and confidentiality.
- Coordinate with housekeeping, maintenance, and other departments for guest needs.
Communication & Coordination
- Answer phone calls politely and handle all inquiries.
- Respond to emails and guest communications promptly.
- Prepare daily reports and ensure smooth handover between shifts.
Safety, Grooming & Compliance
- Adhere to hotel SOPs, grooming standards, and operational guidelines.
- Maintain confidentiality of guest information and follow safety protocols.
- Ensure proper handling of keys, cash, and sensitive documents.
Job Types: Full-time, Permanent
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Food provided
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have any experience in Hotels or Resorts?
Location:
- Kollam, Kerala (Preferred)
Work Location: In person
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