Front Office

2 days ago


Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 12,000 - ₹ 2,00,000 per year

Key ResponsibilitiesGuest Handling

  • Warmly welcome guests upon arrival and provide efficient check-in and check-out services.
  • Assist guests with information about hotel facilities, services, and local attractions.
  • Handle guest requests and concerns promptly and professionally.
  • Manage guest feedback, resolve issues, or escalate to the FO Supervisor/Manager when required.
  • Ensure VIP guests receive special attention and proper room allocation.

Front Desk Operations

  • Manage room assignments and update the property management system (PMS).
  • Process payments, billing, folio settlements, and posting of charges accurately.
  • Handle reservations, amendments, cancellations, and no-shows based on hotel policy.
  • Maintain guest records with accuracy and confidentiality.
  • Coordinate with housekeeping, maintenance, and other departments for guest needs.

Communication & Coordination

  • Answer phone calls politely and handle all inquiries.
  • Respond to emails and guest communications promptly.
  • Prepare daily reports and ensure smooth handover between shifts.

Safety, Grooming & Compliance

  • Adhere to hotel SOPs, grooming standards, and operational guidelines.
  • Maintain confidentiality of guest information and follow safety protocols.
  • Ensure proper handling of keys, cash, and sensitive documents.

Job Types: Full-time, Permanent

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have any experience in Hotels or Resorts?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



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