Front Office Supervisor

2 days ago


Kollam, Kerala, India Fragrant Nature Resort Full time

Key Responsibilities:

  • Supervise and support the Front Office team in day-to-day operations including check-in, check-out, reservations, and guest inquiries.
  • Ensure that all front desk procedures and service standards are followed consistently.
  • Handle guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.
  • Monitor room availability, occupancy, and rate accuracy through coordination with the Reservation and Housekeeping departments.
  • Maintain a professional and welcoming atmosphere in the reception area.
  • Train, motivate, and guide front office associates to deliver courteous and efficient service.
  • Verify cashier transactions, billing accuracy, and maintain shift reports and cash floats.
  • Oversee night audits and ensure all front office records are accurate and updated.
  • Coordinate with other departments (Housekeeping, F&B, Maintenance) for smooth guest service.
  • Monitor staff grooming, punctuality, and adherence to company policies.
  • Ensure compliance with safety, security, and confidentiality standards for guests and staff.
  • Assist the Front Office Manager in preparing duty rosters and performance evaluations.

Job Types: Full-time, Permanent

Pay: From ₹21,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many years of experience do you have in hospitality industry?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



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