Front Office Associate
10 hours ago
Front Office Executive / Guest Relations Executive
Location: Munroe Island, Kollam (Lake n River – An SKB Resort)
Job Type: Full-Time
About Us
Lake n River – An SKB Resort is a premium nature escape located at Munroe Island with three-side water frontage. We offer unique hospitality experiences with canoeing, kayaking, backwater activities, private events, and signature packages. We are looking for a motivated Front Office Executive / Guest Relations Executive to join our team.
Job Responsibilities Front Office & Check-in / Check-out
- Handle smooth Check-in and Check-out procedures
- Coordinate with housekeeping & operations team for arrivals/departures
- Manage front desk area and ensure professional guest handling
Reservations Handling
- Attend calls, emails, and WhatsApp inquiries related to bookings
- Update reservation sheet/software accurately
- Upsell packages, activities, and special offers
- Maintain communication with guests before arrival
Guest Relations (GRE)
- Welcome guests and provide resort information
- Handle guest requests & feedback professionally
- Maintain high guest satisfaction and ensure memorable experiences
- Resolve any guest concerns politely and efficiently
Requirements
- Good communication skills in English & Malayalam
- Pleasant personality & guest-first mindset
- Basic computer knowledge (Email, Excel, WhatsApp Business, etc.)
- Ability to work under pressure and multitask
- Hospitality experience preferred (but freshers with good attitude may apply)
Job Types: Permanent, Fresher
Pay: ₹10, ₹12,000.00 per month
Work Location: In person
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