Front Office Associate

10 hours ago


Kollam, Kerala, India 82e2fb19-b8b3-4131-b814-dccfabb860d7 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Front Office Executive / Guest Relations Executive

Location: Munroe Island, Kollam (Lake n River – An SKB Resort)

Job Type: Full-Time

About Us

Lake n River – An SKB Resort is a premium nature escape located at Munroe Island with three-side water frontage. We offer unique hospitality experiences with canoeing, kayaking, backwater activities, private events, and signature packages. We are looking for a motivated Front Office Executive / Guest Relations Executive to join our team.

Job Responsibilities Front Office & Check-in / Check-out

  • Handle smooth Check-in and Check-out procedures
  • Coordinate with housekeeping & operations team for arrivals/departures
  • Manage front desk area and ensure professional guest handling

Reservations Handling

  • Attend calls, emails, and WhatsApp inquiries related to bookings
  • Update reservation sheet/software accurately
  • Upsell packages, activities, and special offers
  • Maintain communication with guests before arrival

Guest Relations (GRE)

  • Welcome guests and provide resort information
  • Handle guest requests & feedback professionally
  • Maintain high guest satisfaction and ensure memorable experiences
  • Resolve any guest concerns politely and efficiently

Requirements

  • Good communication skills in English & Malayalam
  • Pleasant personality & guest-first mindset
  • Basic computer knowledge (Email, Excel, WhatsApp Business, etc.)
  • Ability to work under pressure and multitask
  • Hospitality experience preferred (but freshers with good attitude may apply)

Job Types: Permanent, Fresher

Pay: ₹10, ₹12,000.00 per month

Work Location: In person



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