Guest Service Associate

8 hours ago


Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Key Responsibilities

Guest Services

  • Welcome guests warmly and assist with check-in and check-out
  • Provide information on hotel facilities, services, and local attractions
  • Handle guest queries, complaints, and special requests professionally
  • Maintain guest satisfaction and respond promptly to concerns

Front Desk Operations

  • Process guest registration, room assignments, and key issuance
  • Manage reservations, cancellations, and room allocations
  • Coordinate with Housekeeping for room status updates
  • Handle incoming calls, emails, and messages courteously
  • Maintain accurate guest records and folios

Cashiering & Billing

  • Post charges, process payments, and handle refunds
  • Prepare guest bills and ensure correct billing
  • Maintain cash float and submit daily cashier reports

Coordination & Administration

  • Liaise with other departments for guest needs
  • Follow hotel SOPs and safety/security procedures
  • Maintain front desk cleanliness and professional appearance
  • Ensure compliance with grooming and brand standards

Qualifications & Experience

  • Degree/Diploma in Hotel Management preferred
  • 0–2 years of experience in Front Office/Guest Service
  • Freshers with good communication skills can apply

Job Type: Permanent

Pay: ₹15, ₹18,000.00 per month

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Do you have any Experience in Hotels or Resorts?
  • How many years of experience do you have in Front Office Department in Hotel Industry?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



  • Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,000 - ₹ 2,16,000 per year

    Key Responsibilities:Welcome guests warmly and assist them with check-in, check-out, and inquiries.Provide accurate information about hotel facilities, services, and local attractions.Handle guest requests, feedback, and complaints professionally and promptly.Coordinate with other departments to ensure smooth guest experiences.Maintain records, process...

  • Guest Assistant

    1 week ago


    Kollam, Kerala, India Amrita University Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Amrita Vishwa Vidyapeetham, Amritapuri Campus is inviting applications from qualified candidates for the post of Guest Assistant.For details contact : Job Title Guest AssistantLocation Kollam, KeralaRequired Number 1Qualification Bachelor's Degree / Diploma in Hospitality, Office Management, or related discipline. 2-4 years of experience in guest relations,...


  • Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Key Responsibilities:Welcome guests warmly and ensure smooth check-in and check-out processes.Handle guest inquiries, feedback, and complaints professionally and promptly.Coordinate with housekeeping, F&B, and other departments to fulfill guest requests.Maintain guest history and preferences to enhance personalized service.Assist VIP guests, handle special...


  • Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Key ResponsibilitiesGuest ServicesGreet guests warmly upon arrival and ensure a smooth check-in/check-out process.Provide information about rooms, rates, hotel facilities, services, and local attractions.Handle guest requests promptly and professionally.Manage guest complaints, resolve issues, or escalate to supervisors when necessary.Ensure high standards...

  • F&B Associate

    2 weeks ago


    Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,954 - ₹ 3,78,387 per year

    Key Responsibilities:Greet and assist guests courteously.Take food & beverage orders accurately and serve promptly.Ensure tables and service areas are clean, tidy, and well-presented.Coordinate with kitchen and bar staff for smooth service.Handle guest queries and resolve issues with professionalism.Follow hygiene, safety, and grooming standards.Support in...


  • Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,384 - ₹ 2,74,928 per year

    Key Responsibilities:Welcome and seat guests in a courteous manner.Present menus, take food & beverage orders accurately, and serve promptly.Ensure tables are properly set, clean, and well-maintained.Coordinate with kitchen and bar staff for smooth and timely service.Assist in buffet setups, banquets, and special events.Maintain cleanliness and hygiene in...


  • Kollam, Kerala, India Lake N River, An SKB Resort Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Greet the guests and assist them with seating arrangements.Take orders, serve food & beverages on time, clear the tables.Coordinate with kitchen team and the colleagues.Handle guest requests & complaints professionally.Job Type: Full-timePay: ₹10, ₹13,000.00 per monthWork Location: In person


  • Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Key Responsibilities:Supervise front desk activities, including guest arrivals, departures, and room assignments.Ensure efficient handling of guest requests, inquiries, and complaints.Support and train front office associates in guest service standards and operational procedures.Coordinate with housekeeping and other departments for smooth room...

  • GSA - F&B Service

    2 weeks ago


    Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Welcome and assist guests in a friendly and professional manner.Present menus, explain specials, and take accurate food & beverage orders.Serve food and beverages promptly while ensuring service standards are met.Set up and clear tables, buffets, and banquet functions as required.Maintain cleanliness and hygiene in all service...


  • Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,000 - ₹ 2,34,000 per year

    Key ResponsibilitiesGreet guests warmly and assist them with seating arrangements.Present menus, explain daily specials, and take accurate food and beverage orders.Serve food and beverages efficiently, ensuring timely delivery.Maintain cleanliness and organization of service areas, tables, and equipment.Handle guest inquiries, requests, and complaints...