Guest Relation Executive
2 days ago
Key Responsibilities:
- Welcome guests warmly and ensure smooth check-in and check-out processes.
 - Handle guest inquiries, feedback, and complaints professionally and promptly.
 - Coordinate with housekeeping, F&B, and other departments to fulfill guest requests.
 - Maintain guest history and preferences to enhance personalized service.
 - Assist VIP guests, handle special arrangements, and manage guest amenities.
 - Ensure lobby and reception area are well-maintained and presentable.
 - Promote resort facilities, events, and special offers to guests.
 - Handle guest correspondence, calls, and emails efficiently.
 - Prepare daily reports on guest feedback and special cases.
 - Maintain confidentiality of guest information at all times.
 
Job Types: Full-time, Permanent
Pay: ₹22, ₹24,000.00 per month
Benefits:
- Food provided
 
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
 
Application Question(s):
- How many years of experience do you have in Hotels or Resorts?
 - Do you have any experience in Hotels or Resorts?
 
Location:
- Kollam, Kerala (Preferred)
 
Work Location: In person
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