Guest Relation Executive

3 days ago


Kollam, Kerala, India Fragrant Nature Resort Full time

Key Responsibilities:

  • Welcome guests warmly and ensure smooth check-in and check-out processes.
  • Handle guest inquiries, feedback, and complaints professionally and promptly.
  • Coordinate with housekeeping, F&B, and other departments to fulfill guest requests.
  • Maintain guest history and preferences to enhance personalized service.
  • Assist VIP guests, handle special arrangements, and manage guest amenities.
  • Ensure lobby and reception area are well-maintained and presentable.
  • Promote resort facilities, events, and special offers to guests.
  • Handle guest correspondence, calls, and emails efficiently.
  • Prepare daily reports on guest feedback and special cases.
  • Maintain confidentiality of guest information at all times.

Job Types: Full-time, Permanent

Pay: ₹22, ₹24,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many years of experience do you have in Hotels or Resorts?
  • Do you have any experience in Hotels or Resorts?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person


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