Front Office Associate

1 day ago

Kollam, Kerala, India d88853e7-b8b5-40d4-87c0-5736d9b68f28 Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Key ResponsibilitiesGuest Services

  • Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
  • Provide information about rooms, rates, hotel facilities, services, and local attractions.
  • Handle guest requests promptly and professionally.
  • Manage guest complaints, resolve issues, or escalate to supervisors when necessary.
  • Ensure high standards of hospitality and guest satisfaction at all times.

Front Desk Operations

  • Manage room assignments and update room status in the PMS.
  • Handle cash and card transactions accurately, including billing and posting of charges.
  • Process reservations, amendments, and cancellations as per hotel policy.
  • Maintain accurate guest records and documentation.
  • Coordinate with housekeeping, security, F&B, and other departments for guest needs.

Communication & Coordination

  • Answer telephone calls and respond to email queries professionally.
  • Maintain daily front office reports and handover notes.
  • Ensure proper coordination for VIP arrivals, special requests, and group check-ins.

Safety & Compliance

  • Follow hotel SOPs, policies, and grooming standards.
  • Maintain confidentiality of guest information.
  • Ensure adherence to safety, health, and security guidelines.

Qualifications & Skills

  • Bachelor's degree in Hotel Management or related field preferred.
  • Prior experience in Front Office or customer service roles is an advantage.
  • Strong communication and interpersonal skills.
  • Proficiency in hotel PMS.
  • Ability to multitask and remain calm under pressure.
  • Pleasant personality with a customer-first attitude.

Work Conditions

  • Rotational shifts, including weekends and holidays.
  • Standing for long periods when attending front desk operations.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have any experience in Hotels or Resorts?
  • How many years of experience do you have in hotel industry?

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person

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