Guest Service Associate
19 hours ago
Key Responsibilities:
- Welcome guests warmly and assist them with check-in, check-out, and inquiries.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest requests, feedback, and complaints professionally and promptly.
- Coordinate with other departments to ensure smooth guest experiences.
- Maintain records, process payments, and handle billing accurately.
- Uphold grooming standards, hospitality etiquette, and safety protocols.
- Ensure work areas are neat, clean, and guest-ready at all times.
Requirements:
- Diploma/Degree in Hotel Management or equivalent qualification.
- Prior experience in hospitality/service industry preferred (freshers welcome).
- Strong communication and interpersonal skills.
- Customer-focused, positive attitude, and team spirit.
- Flexibility to work in shifts, weekends, and holidays.
Job Type: Permanent
Pay: ₹13, ₹18,000.00 per month
Ability to commute/relocate:
- Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Do you have any Experience in Hotels or Resorts?
- Had you completed any Degree or Diploma related Hotel management courses?
Work Location: In person
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