Guest Service Associate

1 day ago


Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 1,56,000 - ₹ 2,16,000 per year

Key Responsibilities:

  • Welcome guests warmly and assist them with check-in, check-out, and inquiries.
  • Provide accurate information about hotel facilities, services, and local attractions.
  • Handle guest requests, feedback, and complaints professionally and promptly.
  • Coordinate with other departments to ensure smooth guest experiences.
  • Maintain records, process payments, and handle billing accurately.
  • Uphold grooming standards, hospitality etiquette, and safety protocols.
  • Ensure work areas are neat, clean, and guest-ready at all times.

Requirements:

  • Diploma/Degree in Hotel Management or equivalent qualification.
  • Prior experience in hospitality/service industry preferred (freshers welcome).
  • Strong communication and interpersonal skills.
  • Customer-focused, positive attitude, and team spirit.
  • Flexibility to work in shifts, weekends, and holidays.

Job Type: Permanent

Pay: ₹13, ₹18,000.00 per month

Ability to commute/relocate:

  • Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

  • Do you have any Experience in Hotels or Resorts?
  • Had you completed any Degree or Diploma related Hotel management courses?

Work Location: In person



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