Guest Relation Executive
21 hours ago
Key Responsibilities:
- Greet and welcome guests warmly upon arrival.
- Assist guests with check-in/check-out and escort them when required.
- Provide personalized services and handle VIP/long-stay/repeat guest needs.
- Manage guest feedback, resolve complaints promptly, and escalate when needed.
- Coordinate with other departments (housekeeping, F&B, spa, etc.) to ensure guest satisfaction.
- Promote hotel services, facilities, and special offers.
- Maintain guest profiles and preferences in the system for future reference.
- Handle guest requests such as travel arrangements, restaurant bookings, and local information.
- Ensure a high level of guest engagement and satisfaction at all times.
Job Type: Permanent
Pay: ₹20, ₹20,826.85 per month
Location:
- Kollam, Kerala (Preferred)
Work Location: In person
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