Guest Relation Executive

21 hours ago


Kollam, Kerala, India Fragrant Nature Resort Full time ₹ 2,49,999 per year

Key Responsibilities:

  • Greet and welcome guests warmly upon arrival.
  • Assist guests with check-in/check-out and escort them when required.
  • Provide personalized services and handle VIP/long-stay/repeat guest needs.
  • Manage guest feedback, resolve complaints promptly, and escalate when needed.
  • Coordinate with other departments (housekeeping, F&B, spa, etc.) to ensure guest satisfaction.
  • Promote hotel services, facilities, and special offers.
  • Maintain guest profiles and preferences in the system for future reference.
  • Handle guest requests such as travel arrangements, restaurant bookings, and local information.
  • Ensure a high level of guest engagement and satisfaction at all times.

Job Type: Permanent

Pay: ₹20, ₹20,826.85 per month

Location:

  • Kollam, Kerala (Preferred)

Work Location: In person



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