Customer Relations Specialist

2 days ago

Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Job Summary:

The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and values.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and in person in a professional manner.
  • Resolve complaints and provide appropriate solutions within agreed timelines.
  • Maintain accurate customer records and update databases as required.
  • Follow up with customers to ensure resolution and satisfaction.
  • Build and maintain strong client relationships to encourage repeat business.
  • Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs.
  • Prepare and maintain reports on customer interactions, feedback, and trends.
  • Contribute to improving service processes and customer experience.
  • Support in after-sales service and ensure timely delivery of commitments.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and work under pressure.
  • Positive attitude with a customer-first mindset.
  • Good organizational and time-management skills.
  • Proficiency in MS Office and CRM software (preferred).

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience (1–3 years) in customer service, sales support, or client relations.
  • Freshers with strong communication skills may also be considered

Job Types: Full-time, Permanent

Pay: ₹15, ₹21,000.00 per month

Work Location: In person

  • Customer Resolution Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeEscalation Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Resolution SpecialistWe are seeking a skilled Customer Resolution Specialist to join our team. This role will involve managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

  • Customer Relation Executive

    2 weeks ago

    Kollam, Kerala, India VOC Automotive Inida Pvt Ltd Full time

    Job description Job Summary We are seeking a dynamic and customer-focused Customer Support Associate who is fluent in Tamil English to join our team The ideal candidate will be responsible for building and maintaining strong relationships with customers addressing their queries and ensuring high levels of customer satisfaction Key...

  • Public Relations Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Role:A Public Relations Specialist is required to provide expert PR services to clients across various industries.About the Job:This role involves building and maintaining relationships with media personnel, drafting press releases, and managing client communications.Key Responsibilities:Develop and implement effective PR strategies to meet client...

  • Customer Support Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 9,00,000

    Customer Support SpecialistWe are seeking a highly motivated and customer-focused professional to join our dynamic team as a Customer Support Specialist.Key Responsibilities:Deliver exceptional support to customers through various communication channels, including phone, email, and chat.Resolve customer inquiries efficiently and effectively, ensuring a...

  • Customer Engagement Specialist

    2 weeks ago

    Kollam, Kerala, India beBeecustomer Full time ₹ 1,75,00,000 - ₹ 2,50,00,000

    Customer Engagement SpecialistAs a dynamic Senior Operations Manager, you will lead the customer engagement strategy and oversee the end-to-end management of multiple online and offline events & campaigns. We are seeking an individual who can effectively manage project timelines, budgets, and resources to achieve business objectives.

  • International Customer Support Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 4,10,000

    We are seeking a skilled professional to join our team as an International Customer Support Specialist. This role is ideal for someone who is self-motivated and passionate about delivering exceptional customer service.Job Responsibilities:

  • Customer Service Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeCustomerService Full time ₹ 7,20,000

    We are looking for a highly skilled and dedicated Customer Service Specialist to join our team. In this role, you will be responsible for managing escalated customer queries, liaising with partners, and resolving complaints in a timely and professional manner.About The RoleThis is an exceptional opportunity for someone who is passionate about delivering...

  • Female Customer Relation Executive

    6 days ago

    Kollam, Kerala, India Signature Groom and Bride Kollam Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    We are looking for enthusiastic individuals who are excellent communicators, have a friendly disposition, and possess good listening skills. If you enjoy interacting with people over the phone and can handle various customer situations with professionalism and empathy, this role could be a great fit for you.Job Duties:Assist Customers: Help customers with...

  • Customer Order Management Specialist

    2 weeks ago

    Kollam, Kerala, India beBeeCustomerOrder Full time ₹ 12,00,000 - ₹ 20,00,000

    **Job Title:** Customer Order Management SpecialistThis role involves overseeing customer orders from start to finish, ensuring timely delivery and exceeding customer expectations.You will be responsible for:Managing customer accounts and identifying new business opportunitiesUnderstanding customers' application requirements and suggesting suitable...

  • Corporate Relations Specialist

    2 weeks ago

    Kollam, Kerala, India beBeePlacement Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Role: Placement ManagerThe primary function of this position involves fostering effective corporate relations, encompassing new client acquisition and interacting with potential clients to identify their staffing requirements. Key Responsibilities:Develop and maintain professional relationships with corporate clients to comprehend their workforce...