Customer Relations Specialist

1 day ago

Kollam, Kerala, India Jeelife International Pvt Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

Job Summary:

The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and values.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and in person in a professional manner.
  • Resolve complaints and provide appropriate solutions within agreed timelines.
  • Maintain accurate customer records and update databases as required.
  • Follow up with customers to ensure resolution and satisfaction.
  • Build and maintain strong client relationships to encourage repeat business.
  • Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs.
  • Prepare and maintain reports on customer interactions, feedback, and trends.
  • Contribute to improving service processes and customer experience.
  • Support in after-sales service and ensure timely delivery of commitments.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and work under pressure.
  • Positive attitude with a customer-first mindset.
  • Good organizational and time-management skills.
  • Proficiency in MS Office and CRM software (preferred).

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience (1–3 years) in customer service, sales support, or client relations.
  • Freshers with strong communication skills may also be considered

Job Types: Full-time, Permanent

Pay: ₹15, ₹21,000.00 per month

Work Location: In person

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