Customer Care Executive

16 hours ago


Kollam, Kerala, India Chungath Sprise Hyundai Full time ₹ 1,44,000 - ₹ 1,80,000 per year

· Respond promptly to incoming customer calls.

· Address customer queries regarding vehicles details and other related information.

· Provide accurate information to customers and guide them through the enquiry process.

· Record all customer enquiries accurately in the DMS system

· Ensure all relevant details such as customer name, contact information, enquiry details, and source of enquiry are captured correctly.

· Maintain up-to-date records of all customer interactions.

· Monitor and respond to digital enquiries received through the website and social media channels.

· Follow up on digital leads promptly to ensure timely customer engagement.

· Keep track of follow-up actions and customer response

· Allocate customer enquiries to the appropriate sales consultants based on predefined criteria.

· Ensure that sales consultants receive accurate and complete information about each lead.

· Follow up with sales consultants to track the progress of each lead and ensure timely follow-up actions.

· Coordinate with customers and sales consultants to schedule test drives.

· Verify that test drives are conducted as scheduled.

· Collect feedback from customers after the test drive and update the DMS system accordingly.

· Prepare and submit daily reports on enquiry, bookings, follow-ups, test drives, and Retails.

· Report any issues or discrepancies to the sales manager.

Job Type: Permanent

Pay: ₹12, ₹15,000.00 per month



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