Customer Care Executive/ Front office executive Sales

5 days ago


Kollam, Kerala, India Chungath Sprise Hyundai Full time ₹ 1,44,000 - ₹ 1,80,000 per year
  • Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation.
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
  • Develops and monitors the results of a dealership customer service questionnaire.
  • Stays abreast of upcoming community events and considers ways in which the dealership might participate.
  • Coordinates special dealership events, promotions, and seminars.
  • Implements customer satisfaction programs.
  • Strives for high ranking on manufacturer surveys. Monitors results frequently.
  • Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
  • Acts as a contact person for any special projects regarding dealership improvements.
  • Assists service customers during the morning service rush, when possible.
  • Maintains a professional appearance.
  • Other tasks as assigned

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person



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