(Only 24h Left) Front Office Supervisor

4 days ago


Kollam KL IN Fragrant Nature Resort Full time

Key Responsibilities Supervise and support the Front Office team in day-to-day operations including check-in check-out reservations and guest inquiries Ensure that all front desk procedures and service standards are followed consistently Handle guest complaints and special requests promptly and efficiently ensuring guest satisfaction Monitor room availability occupancy and rate accuracy through coordination with the Reservation and Housekeeping departments Maintain a professional and welcoming atmosphere in the reception area Train motivate and guide front office associates to deliver courteous and efficient service Verify cashier transactions billing accuracy and maintain shift reports and cash floats Oversee night audits and ensure all front office records are accurate and updated Coordinate with other departments Housekeeping F B Maintenance for smooth guest service Monitor staff grooming punctuality and adherence to company policies Ensure compliance with safety security and confidentiality standards for guests and staff Assist the Front Office Manager in preparing duty rosters and performance evaluations Job Types Full-time Permanent Pay From 21 000 00 per month Benefits Food provided Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s How many years of experience do you have in hospitality industry Location Kollam Kerala Preferred Work Location In person



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