▷ Only 24h Left Front Office Executive

3 weeks ago


Ambala HR IN HOTEL AMAR PALACE Full time

Front Office Associate Front Desk Assistant GSA Receptionist As a Front Desk Receptionist or Front Office Assistant you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office Your primary responsibility is to greet and assist guests handle check-ins and check-outs and provide information about hotel services and facilities A Front Desk Receptionist or Front Office Assistant is often the first and last point of contact for guests making their role crucial in creating a positive guest experience This position requires excellent communication skills attention to detail and the ability to handle various responsibilities efficiently while delivering exceptional customer service Key Responsibilities 1 Guest Greeting and Assistance Warmly welcome arriving guests addressing them courteously and professionally Assist guests with check-in and check-out procedures including verifying reservations collecting payments and issuing room keys Provide information about hotel amenities local attractions and services 2 Front Desk Operations Answer incoming phone calls and direct inquiries to the appropriate department or staff member Handle guest requests and concerns promptly aiming for satisfactory resolutions Maintain a clean and organized front desk area 3 Reservations and Room Assignments Assist in processing reservations ensuring accuracy in booking information Assign rooms to guests based on preferences and availability Provide guests with information about room rates and availability 4 Check-In and Check-Out Procedures Verify guest identification and payment methods ensuring compliance with hotel policies Process guest check-ins efficiently collect necessary information and provide key cards Facilitate guest check-outs settle bills and handle the return of room keys 5 Guest Communication Respond to email inquiries and guest messages providing clear and informative responses Relay messages to guests and hotel staff as needed Assist in handling reservations and changes 6 Assistance to Guests with Special Needs Offer assistance to guests with disabilities or special needs ensuring they have a comfortable stay Provide information on accessible facilities and services 7 Safety and Security Follow hotel security procedures and protocols including emergency response measures Monitor and maintain the security of guest information and belongings 8 Cash Handling and Record-Keeping Handle cash and credit card transactions accurately following established procedures Maintain records of guest transactions and financial activities 9 Front Office Support Assist the Front Office Manager Duty Manager or Supervisor with various tasks including reservations room assignments and guest services coordination Job Type Full-time Pay 16 000 00 - 18 000 00 per month Ability to commute relocate Ambala Haryana Reliably commute or planning to relocate before starting work Preferred Experience Hotel management 4 years Required Front desk 3 years Preferred Language English Preferred Work Location In person



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