Front Office Associate

1 day ago


Kollam KL IN Fragrant Nature Resort Full time

Key ResponsibilitiesGuest Services Greet guests warmly upon arrival and ensure a smooth check-in check-out process Provide information about rooms rates hotel facilities services and local attractions Handle guest requests promptly and professionally Manage guest complaints resolve issues or escalate to supervisors when necessary Ensure high standards of hospitality and guest satisfaction at all times Front Desk Operations Manage room assignments and update room status in the PMS Handle cash and card transactions accurately including billing and posting of charges Process reservations amendments and cancellations as per hotel policy Maintain accurate guest records and documentation Coordinate with housekeeping security F B and other departments for guest needs Communication Coordination Answer telephone calls and respond to email queries professionally Maintain daily front office reports and handover notes Ensure proper coordination for VIP arrivals special requests and group check-ins Safety Compliance Follow hotel SOPs policies and grooming standards Maintain confidentiality of guest information Ensure adherence to safety health and security guidelines Qualifications Skills Bachelor s degree in Hotel Management or related field preferred Prior experience in Front Office or customer service roles is an advantage Strong communication and interpersonal skills Proficiency in hotel PMS Ability to multitask and remain calm under pressure Pleasant personality with a customer-first attitude Work Conditions Rotational shifts including weekends and holidays Standing for long periods when attending front desk operations Job Types Full-time Permanent Pay 12 000 00 - 18 000 00 per month Benefits Food provided Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s Do you have any experience in Hotels or Resorts How many years of experience do you have in hotel industry Location Kollam Kerala Preferred Work Location In person



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