Front Desk Associate

4 days ago


Kollam KL IN Fragrant Nature Hotels & Resorts Full time

Job Title Front Desk Associate Department Front Office Reports To Front Office Supervisor Front Office Manager Job Type Full-Time Location Fragrant Nature Resort Kollam Job Summary The Front Desk Associate is the face of the hotel and plays a crucial role in creating a welcoming and professional first impression This position involves handling guest check-in check-out responding to queries coordinating with various departments and ensuring overall guest satisfaction Key Responsibilities Welcome guests upon arrival with a friendly and professional demeanor Perform check-in and check-out procedures efficiently Answer phone calls emails and assist with room bookings and inquiries Maintain up-to-date knowledge of room rates availability and hotel promotions Handle guest complaints feedback and requests promptly and effectively Process payments prepare bills and handle cash or card transactions Maintain guest records and ensure data accuracy in the hotel s PMS Coordinate with housekeeping and other departments for guest requests Ensure the front desk area is tidy organized and stocked with necessary materials Uphold hotel security safety and privacy standards at all times Job Type Full-time Pay 13 000 00 - 15 000 00 per month Benefits Food provided Provident Fund Schedule Rotational shift Work Location In person



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