Front Office Executive

3 weeks ago


Kollam KL IN Fragrant Nature Hotels & Resorts Full time

Job Title Front Office Executive Department Front Office Reports To Front Office Manager Job Type Full-Time Location Fragrant Nature Resort Kollam Job Summary The Front Office Executive is responsible for overseeing day-to-day operations at the front desk ensuring seamless guest check-ins and check-outs handling guest relations and coordinating with other departments to maintain high standards of service and guest satisfaction Key Responsibilities Greet guests with warmth and professionalism upon arrival Perform accurate check-in and check-out procedures Supervise and guide Front Office Associates and GSAs during shifts Monitor room availability reservations and guest preferences using the PMS Handle guest complaints requests and emergencies efficiently and escalate if required Maintain smooth coordination with housekeeping concierge and other departments Manage daily cash and billing transactions generate reports and maintain accurate records Upsell hotel services and room upgrades whenever possible Ensure the front desk and lobby areas remain tidy and welcoming Assist in training new front office staff as needed Maintain guest confidentiality and follow all hotel policies and procedures Job Type Full-time Pay 17 000 00 - 19 000 00 per month Benefits Food provided Provident Fund Schedule Rotational shift Work Location In person



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