Customer Service Representative

1 week ago

Kolkata West Bengal, India Drivado Transfers Pvt Ltd Full time

**Location**: Kolkata
**Work Mode**: Work from office
**Relocation**: Must be willing to relocate to Kolkata if not already based there.
**Type**: Full-time

**Overview**:
**Key Responsibilities**:

- Handle back-office operations related to travel bookings, billing, and chauffeur services.
- Process and verify travel and billing transactions accurately.
- Analyze data and generate reports to identify trends and improve operational efficiency.
- Collaborate with the sales and marketing teams to support promotional efforts and client acquisition.
- Assist in maintaining records and databases to ensure all information is up-to-date and accurate.

**Qualifications**:

- Experience in travel booking, billing, chauffeur services, hospitality or travel industry is preferred.
- Strong mathematical skills with a keen analytical mindset.
- Excellent written and verbal communication skills.
- Proven experience in handling customer queries and providing effective resolutions.
- Sales and marketing experience is a plus.
- Fresh graduates are welcome to apply.

**Skills**:

- Attention to detail and strong organizational abilities.
- Ability to work independently and as part of a team.
- Proficient in MS Office Suite (Excel, Word, PowerPoint).
- Strong problem-solving skills and a proactive approach to tasks.

**Benefits**:

- Opportunities for professional development and career growth.
- Friendly and supportive work environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have any experience in travel industry?

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
- Marketing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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