Customer Support Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India HighQ Tourism Private Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints and issues by providing accurate information and effective solutions.
- Maintain a thorough understanding of products/services to offer quick and precise support.
- Document customer interactions, feedback, and solutions in the CRM system.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Meet performance targets such as response time, resolution rate, and customer satisfaction score (CSAT).

**Requirements**:

- Bachelor's degree in any discipline (preferred but not mandatory).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Patience, empathy, and a customer-first attitude.
- Familiarity with customer service tools and CRM software is a plus.
- Ability to work in a fast-paced environment and handle multiple tasks.

**Benefits**:

- Competitive salary and incentive structure
- Paid training and development programs
- Supportive team culture
- Opportunities for growth and advancement

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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