Customer Support Executive

16 hours ago

Noida Sector Noida Uttar Pradesh, India Tarality Ecosystems Full time ₹ 10,000 - ₹ 1,50,000 per year

Job Title: Customer Support Executive

Location: Noida

Job Type: Full-Time

Department: Customer Success / Operations

Reports To: Customer Support Manager / Team Lead

About the Role:

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for delivering a seamless and positive support experience by resolving queries, troubleshooting issues, and ensuring customer satisfaction across all channels (email, chat, phone, etc.).

Key Responsibilities:

  • Respond to customer queries in a timely and accurate manner via chat, email, or phone.
  • Provide product/service information, resolve issues, and ensure customer satisfaction.
  • Guide customers through product features and troubleshoot technical problems.
  • Record and document all interactions using internal tools and CRM systems.
  • Escalate complex issues to the appropriate departments when necessary.
  • Identify customer pain points and proactively contribute to process improvements.
  • Maintain a high level of professionalism and empathy in every interaction.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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