Customer Support Executive

3 weeks ago

Noida, India TRDFIN Support Services Pvt Ltd Full time
We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.
Key Responsibilities
- Handle inbound and outbound calls for customers of a global sportswear brand.
- Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.
- Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).
- Escalate issues when required, ensuring timely and accurate support to customers.
- Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.
Required Skills & Qualifications
- Fresh graduates are welcome (any stream).
- Minimum 6 months of experience in an international BPO voice process preferred.
- Excellent verbal communication skills in English.
- Strong customer-centric approach with problem-solving ability.
- Ability to handle high-pressure situations with patience and professionalism.
What We Offer
- Competitive take-home salary:
- ₹25,000/- for freshers.
- ₹29,000/- for experienced candidates.
- Opportunity to work with a renowned global brand.
- Comprehensive training and development support.
- Positive and growth-oriented work environment.

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