Customer Support Executive

3 hours ago

Noida, India TRDFIN Support Services Pvt Ltd Full time

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound calls for customers of a global sportswear brand.- Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.- Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).- Escalate issues when required, ensuring timely and accurate support to customers.- Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.Required Skills & Qualifications- Fresh graduates are welcome (any stream).- Minimum 6 months of experience in an international BPO voice process preferred.- Excellent verbal communication skills in English.- Strong customer-centric approach with problem-solving ability.- Ability to handle high-pressure situations with patience and professionalism.What We Offer- Opportunity to work with a renowned global brand.- Comprehensive training and development support.- Positive and growth-oriented work environment.

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