Customer Support Executive

21 hours ago

Noida, India TRDFIN Support Services Pvt Ltd Full time

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound calls for customers of a global sportswear brand. Understand customer concerns, provide effective resolutions, and ensure customer satisfaction. Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT). Escalate issues when required, ensuring timely and accurate support to customers. Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone. Required Skills & Qualifications Fresh graduates are welcome (any stream). Minimum 6 months of experience in an international BPO voice process preferred. Excellent verbal communication skills in English. Strong customer-centric approach with problem-solving ability. Ability to handle high-pressure situations with patience and professionalism. What We Offer Opportunity to work with a renowned global brand. Comprehensive training and development support. Positive and growth-oriented work environment.

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