Customer Support Executive

6 days ago

Noida Sector Noida Uttar Pradesh, India Inditab Esolutions Pv. Ltd. Full time

**Job Title**: Customer Support Executive

**Location**: Noida Sector 3

**Position Type**: Full-Time/Part-Time

**Salary**: Up to ₹25000 per month

**Experience** : Min 1 year

**Key Responsibilities**:

- Make inbound and outbound verification calls to customers.
- Conduct KYC (Know Your Customer) and Video KYC processes.
- Ensure all customer data is accurately verified and documented.
- Identify and report any suspicious or fraudulent transactions.
- Maintain a high level of customer satisfaction by providing timely and accurate information.
- Collaborate with other departments to resolve complex customer issues.
- Use CRM software to document and manage customer interactions.
- Provide a positive customer experience throughout the verification process.
- Maintain a friendly and empathetic attitude towards customers at all times.

**Qualifications**:

- Min 1 year of Experience required.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to work well in a team environment.
- Basic computer skills and familiarity with customer support software.
- Willingness to learn and adapt to new challenges.
- Positive and customer-centric attitude.

**Preferred Skills**:

- Bachelor’s degree in any field is preferred but not mandatory.
- Ability to handle stressful situations calmly and efficiently.
- Good time management and organizational skills.

**Benefits**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Friendly and supportive work environment.
- Opportunities for career growth and advancement.
- Employee recognition and reward programs.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Work Location: In person

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