
Customer Support Executive
1 day ago
Job Title: Customer Support Executive
Location: Noida Sector 3
Position Type: Full-Time/Part-Time
Salary: Up to ₹25000 per month
Experience : Fresher or Min 6 months Experience
Key Responsibilities:
- Make inbound and outbound verification calls to customers.
- Conduct KYC (Know Your Customer) and Video KYC processes.
- Ensure all customer data is accurately verified and documented.
- Identify and report any suspicious or fraudulent transactions.
- Maintain a high level of customer satisfaction by providing timely and accurate information.
- Collaborate with other departments to resolve complex customer issues.
- Use CRM software to document and manage customer interactions.
- Provide a positive customer experience throughout the verification process.
- Maintain a friendly and empathetic attitude towards customers at all times.
Qualifications:
- Min 1 year of Experience or Fresher required.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to work well in a team environment.
- Basic computer skills and familiarity with customer support software.
- Willingness to learn and adapt to new challenges.
- Positive and customer-centric attitude.
Preferred Skills:
- Bachelor's degree in any field is preferred but not mandatory.
- Ability to handle stressful situations calmly and efficiently.
- Good time management and organizational skills.
Benefits:
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Friendly and supportive work environment.
- Opportunities for career growth and advancement.
- Employee recognition and reward programs.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Leave encashment
Work Location: In person
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