Operations Helpdesk Associate

2 days ago

Navi Mumbai, India Nouryon Full time

The responsibility of the P2P Specialist is to facilitate and ensure the smooth and efficient operation of the end-to-end P2P process – from purchase requisition up-to payments - as per Nouryon standards. In this role, the P2P Specialist will support all businesspeople in the region to facilitate a flawless purchasing process, and the P2P Specialist will assist the P2P Supervisor in operational-related matters, providing performance analysis and advising on process improvements. Help-desk support and supports adherence to end-to-end P2P process guidelines Serve as the first point of contact for P2P issues include escalation from/to external suppliers and business users. Guide and support the business in the region through the process of setting-up adequate purchase requests and purchase orders (ARIBA, SAP). Monitor quality of purchase orders and provide feedback to purchase requestors to improve first-time right invoice handling. Guide and support the business with the timely execution of goods and service receipts (‘GR/SR’). Support in addressing master-data issues, authorization issues, etc. Key user interacts with IM through logging of tickets and involved in testing P2P process changes in SAP/ARIBA. Maintain and administer all P2P-related IM tickets. Guide end-users to the available training material and provide functional explanation to training material to the end-users in the region. Ensure systems are used in an optimized way and fully aligned to the business processes as agreed by the P2P GPO to enable operational efficiency. Support with complex invoice processing activities Conduct root cause analysis and resolve problems associated with the processing of invoices and purchase orders. Ensure that all stakeholders are kept well informed of the P2P policies and procedures. Monitor the E–invoice Power BI Dashboard. Provide input for continuous improvement projects. Support audit requests and special projects. We believe you bring (Education and Experience): University education in Accounting, Business Finance. Practical knowledge of P2P accounting in ARIBA, SAP. At least 3-4 years of relevant working experience. Experienced in using Microsoft Office. English (strong). Please apply via our online recruitment system. If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn . #

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