IT Helpdesk Executive at India Pvt Ltd
6 days ago
- Position: IT Helpdesk Executive
 - Job Shift: Day/Night
 - Experience: 2- 5 years
 - Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
 - Job Location: All over Mumbai
 - Salary Range: Ready to Negotiate
 
Key Responsibilities:
- Providing technical support for all hardware/software problems.
 - Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
 - Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
 - Managing service requests, software installations, new computer setups, upgrades, etc.
 - Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
 - Troubleshooting network related issues.
 - Troubleshooting login and domain related issues.
 - Troubleshooting operating system and general software related issues.
 - Recording escalations from employees and notify the IT head on any operational escalations and complaints.
 - Resolving the queries in accordance with the help-desk escalation process.
 
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