Operations Hotline Lead- Business Analyst

1 week ago

Navi Mumbai, Maharashtra, India Mizuho Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you?

  • Immense exposure and learning
  • Excellent career growth
  • Company of highly passionate leaders and mentors
  • Ability to build things from scratch

Know more about MGS: -

Position: Operations Hotline Lead - BUSINESS ANALYST

Shift :- Singapore Shift 6:00 AM IST

We are looking for an experienced Helpdesk Lead to manage and oversee the team responsible for addressing operational inquiries and resolving issues for internal and external stakeholders. This role requires strong leadership, excellent communication skills, and a solid understanding of operational processes in the banking or financial services domain.

Key Responsibilities:

  • Lead and supervise the helpdesk team to ensure efficient handling of inquiries, issue resolution and helpdesk operations.
  • Address escalated operational issues and provide guidance to ensure timely resolution.
  • Act as the primary point of contact for internal and external stakeholders regarding operational matters.
  • Analyze recurring issues and recommend solutions to improve workflows and operational efficiency.
  • Maintain accurate records of inquiries, resolutions, and process changes for reporting and audits.
  • Provide training and mentorship to hotline team members to enhance their skills and knowledge.
  • Generate regular reports on hotline performance and operational metrics.
  • Attain to achieve error free operations assigned to helpdesk team.
  • Maintain detailed records of customer interactions and payment issues for audit and reporting purposes.
  • Contribute to IT projects involving deployments, upgrades and rollouts.

Skills:

  • Ability to lead, motivate, and manage a team effectively.
  • Strong decision-making and conflict resolution skills.
  • Knowledge of corporate Banking products and processes (preferred).
  • Hands on Experience in any applications (ACBS, Exim bill, Clear eye, FlexCube) (Must have)
  • Sound understanding of Corporate banking operation processes.
  • Strong organizational skills to ensure deadlines are met
  • Good Written and Verbal communications skills
  • Should be flexible with working shift.

Qualification: - A Master's Degree, preferably in Science, Finance, Business and IT, is preferred.

Experience: At least 10 years of experience in customer service, helpdesk support, or Corporate Banking Operation

Interested can share the updated CV's in

Preferred candidate from Mumbai under 20 kilometers

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai

  • Business Operations Analyst I

    7 days ago

    Navi Mumbai, Maharashtra, India HERE Technologies Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    What's the role?A Business Operations Analyst identifies and solves problems within an organization by analyzing data, improving processes, and implementing solutions to enhance efficiency and effectiveness. They collaborate with various teams, monitor performance, and enable towards decision-making. Key Responsibilities:BOA will need to gather, analyze &...

  • Business Developement Analyst- Freshers

    4 days ago

    Navi Mumbai, Maharashtra, India ICONIC BUSINESS SOLUTION LLP Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Position: Business Developement AnalystLocation: Nerul,Navi MumbaiSkills Required: Excel,PowerpointJob SummaryWe are seeking a highly motivated and analytical Entry-Level Business Development Analyst (BDA) to join our growth team. This role is perfect for a recent graduate who is eager to contribute to strategic decision-making and business expansion by...

  • Lead Business Analyst

    2 days ago

    Mumbai, Maharashtra, India Careerfit Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role: Lead Business AnalystDepartment: Data AnalyticsLocation: MumbaiRole OverviewWe are looking for a Lead Business Analyst to drive data-led decisioning across customer funnels, credit risk, profitability, and product performance. The role combines business acumen with strong analytical depth helping shape product and risk strategy in a fast-scaling...

  • Business Analyst Lead

    2 days ago

    Mumbai, Maharashtra, India CareerFit Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role: Lead Business AnalystDepartment: Data AnalyticsLocation: MumbaiRole OverviewWe are looking for a Lead Business Analyst to drive data-led decisioning across customer funnels, credit risk, profitability, and product performance. The role combines business acumen with strong analytical depth helping shape product and risk strategy in a fast-scaling...

  • Lead Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position Purpose Lead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS.This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile...

  • Quality Analyst

    7 days ago

    Navi Mumbai, Maharashtra, India Finmech Business Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We're hiring a Quality Analyst to manage call audits, ensure feedback closures, drive process improvements, and lead quality training. BPO QA experience, strong analytical skills, MS Office proficiency, and Six Sigma knowledge preferred.

  • Business Analyst

    7 days ago

    Navi Mumbai, Maharashtra, India Star Union Dai ichi Life Insurance (SUD Life) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Business Analyst: Key Responsibilities:Requirements GatheringCollaborate with stakeholders (business users, IT, project managers) to collect and document business requirements for new products, processes, or system enhancements. Preferably for New business, Bank/Partner Integration, and customer onboarding processes.Conduct discussions with user department...

  • Business Analyst

    7 days ago

    Mumbai, Maharashtra, India The House of Abhinandan Lodha Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position: Business AnalystAs a Business Analyst, you will be part of a team responsible for process solution designing, project design and monitoring, product development and delivery, product testing, and training and handholding.Responsibilities:• As a Business Analyst, you will work alongside technical leads and salesforce developers to design, develop...

  • Business Analyst

    4 days ago

    Navi Mumbai, Maharashtra, India Celebal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: Celebal TechnologiesLocation: Navi Mumbai (5 days from office)Position: Business Analyst BI / AnalyticsExperience: 3-5 YearsQualification: CA / CMA preferredMandatory Requirements:Functional experience of working in BI / Analytics projects and solving complex business problems using data.Understanding of Service Industry / Retail business processes,...

  • Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India GSR Business Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Dear Aspirants,Urgent HiringOnly Immediate joiners requiredDesired Candidate Profile5+ years of experienceLocation: WFO: MumbaiProject client :SBI MFMandatory skills: Business Analyst, excelExp : 5+yrs (Only) You can register by sharing your CV, Notice period and Expected CTC to Whatsapp for immediate response (May not be available for call).Apply If you are...