Operations Hotline Lead- Business Analyst

7 days ago

Navi Mumbai, Maharashtra, India Mizuho Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you?

  • Immense exposure and learning
  • Excellent career growth
  • Company of highly passionate leaders and mentors
  • Ability to build things from scratch

Know more about MGS: -

Position: Operations Hotline Lead - BUSINESS ANALYST

Shift :- Singapore Shift 6:00 AM IST

We are looking for an experienced Helpdesk Lead to manage and oversee the team responsible for addressing operational inquiries and resolving issues for internal and external stakeholders. This role requires strong leadership, excellent communication skills, and a solid understanding of operational processes in the banking or financial services domain.

Key Responsibilities:

  • Lead and supervise the helpdesk team to ensure efficient handling of inquiries, issue resolution and helpdesk operations.
  • Address escalated operational issues and provide guidance to ensure timely resolution.
  • Act as the primary point of contact for internal and external stakeholders regarding operational matters.
  • Analyze recurring issues and recommend solutions to improve workflows and operational efficiency.
  • Maintain accurate records of inquiries, resolutions, and process changes for reporting and audits.
  • Provide training and mentorship to hotline team members to enhance their skills and knowledge.
  • Generate regular reports on hotline performance and operational metrics.
  • Attain to achieve error free operations assigned to helpdesk team.
  • Maintain detailed records of customer interactions and payment issues for audit and reporting purposes.
  • Contribute to IT projects involving deployments, upgrades and rollouts.

Skills:

  • Ability to lead, motivate, and manage a team effectively.
  • Strong decision-making and conflict resolution skills.
  • Knowledge of corporate Banking products and processes (preferred).
  • Hands on Experience in any applications (ACBS, Exim bill, Clear eye, FlexCube) (Must have)
  • Sound understanding of Corporate banking operation processes.
  • Strong organizational skills to ensure deadlines are met
  • Good Written and Verbal communications skills
  • Should be flexible with working shift.

Qualification: - A Master's Degree, preferably in Science, Finance, Business and IT, is preferred.

Experience: At least 10 years of experience in customer service, helpdesk support, or Corporate Banking Operation

Interested can share the updated CV's in

Preferred candidate from Mumbai under 20 kilometers

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai

  • Business Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Star Union Dai ichi Life Insurance (SUD Life) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Business Analyst: Job Summary:We are seeking a highly skilled and experienced Business Analyst with good domain expertise in Life Insurance tojoin our dynamic team. The ideal candidate will play a pivotal role in bridgingthe gap between business needs and technology solutions, driving strategicinitiatives, and enhancing operational efficiency.Key...

  • Business Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Star Union Dai-ichi Life Insurance Company Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking a highly skilled and experiencedBusiness Analystwith good domain expertise inLife Insuranceto join our dynamic team. The ideal candidate will play a pivotal role in bridging the gap between business needs and technology solutions, driving strategic initiatives, and enhancing operational efficiency.Key Responsibilities:Collaborate...

  • Business Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mizuho Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Mizuho Global Services Pvt Ltd (MGS)is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and...

  • Senior Business Analyst

    4 weeks ago

    Mumbai, Maharashtra, India T&N Business Services Full time

    Job Title: Business Analyst – Motor Insurance DomainExperience: 15+ yearsLocation: Andheri, MumbaiJob SummaryWe are looking for a highly experienced Business Analyst with strong expertise in the Motor Insurance domain. The role requires recent hands-on experience in motor insurance processes, products, and systems, along with the ability to bridge business...

  • Senior Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India T&N Business Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title:Business Analyst – Motor Insurance DomainExperience:15+ yearsLocation:Andheri, MumbaiJob SummaryWe are looking for a highly experiencedBusiness Analystwith strong expertise in theMotor Insurance domain. The role requires recent hands-on experience in motor insurance processes, products, and systems, along with the ability to bridge business needs...

  • Lead Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Burns & McDonnell Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionWe are seeking an experienced and highly motivated Lead Business Analyst to join our team. He will play a pivotal role in bridging business needs with technical delivery, ensuring alignment of requirements, solutions, and strategic goals. This role demands a combination of strategic thinking, stakeholder management, and hands-on business analysis...

  • Senior Business Analyst

    5 days ago

    Navi Mumbai, Maharashtra, India Celusion Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCelusion Technologies has been empowering enterprise financial institutions with cutting-edge technology solutions since 2004. Our mission is to simplify complex business challenges through innovative software products and platforms designed to enhance operational efficiency, streamline processes, and drive growth. We are ISO 27001...

  • VP Business Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mizuho Global Services Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and...

  • Lead Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position PurposeLead Business Analyst would be responsible for driving business analysis, requirements gathering, and process improvement initiatives for the Know Your Customer (KYC) and due diligence functions within BNP PARIBAS.This role would ensure that KYC processes are efficient, compliant, and aligned with regulatory standards, leveraging Agile...

  • Senior Lead Business Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Ebix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesRole Business Analyst (BA) or Sr. BA or Lead BA (designation will differ basis relevant years of work exp. 2 to 15)Team - Delivery/ImplementationWork Location Mumbai Andheri (just next to Chakala Metro Station)No. of Working Days: 5 days (MON to FRI)Onsite Travel (Short Term): - Yes, for deserving candidatesQualification - MBA in...