Quality Analyst

Hiring: Quality Analyst / Quality Coach Call Monitoring & TrainingLocation: ITM Group of Institutions, Nerul, Navi MumbaiRole Overview: Were looking for a Quality Analyst to monitor and evaluate counselors' calls to ensure high standards of communication, product knowledge, sales effectiveness, and script compliance. The role involves giving constructive...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...

Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis HR connect Ms. Priyanka Required Candidate profileMust have worked in customer service (Voice & Back Office experience preferred)At least one-year of work...

Role & responsibilitiesJob Title: Quality Analyst Voice Process (Insurance Domain)Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi MumbaiJob Type: Full-timeShift: [Day/Night/Rotational specify as needed]Experience Required: 2–4 years (with at least 1 year in a QA role)Domain: Insurance (Life, Health, or General)Reporting To: Quality...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Join FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.

Company DescriptionSpocto X, a Yubi Company, is a global leader in providing an end-to-end debt collection platform designed to digitize and simplify the entire debt collection process. Committed to maintaining the dignity of borrowers, Spocto X delivers a superior customer experience while ensuring more efficient and faster collections. By leveraging...

Designation: Call Quality Analyst-(BPO Call Center)Language : Marathi /HindiLocation : Koperkhairane , Navi MumbaiSalary-upto 28,000Role and Key Responsibilities:* Conduct Quality audits on Calls and share feedback with agents.* Conduct compliance and Quality checks and ensure timely reporting.* Drive continuous improvement - make recommendations and drive...

Job Title: Quality AnalystExperience: 2 to 4 YearsLocation: MumbaiEmployment Type: Full-TimeJob Summary:We are seeking a detail-orientated and analytical quality analyst with 2 to 4 years ofexperience to join our team. The ideal candidate will be responsible for ensuring the qualityand reliability of our software products through rigorous testing and...

Shift: Full-time, Night Shift (On-site)We're looking for a dedicatedQuality Analystto join our team in Navi Mumbai and play a critical role in ensuring the highest quality standards in our operations. The ideal candidate will have a keen eye for detail and a strong ability to analyze data, track errors, and improve processes. This is an excellent opportunity...