Quality Analyst

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...

Urgent Reuirement forQuality Analyst ( 1 years Insurance, Customer, Collection experienced )Premium processfluent or good English CommunicationSalary :- upto 30kLocation - GhansoliSalary date - 1st of every monthHR Akshada

Job Description for Quality Analyst About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social...

Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis HR connect Ms. Priyanka Required Candidate profileMust have worked in customer service (Voice & Back Office experience preferred)At least one-year of work...

Role & responsibilitiesJob Title: Quality Analyst Voice Process (Insurance Domain)Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi MumbaiJob Type: Full-timeShift: [Day/Night/Rotational specify as needed]Experience Required: 2–4 years (with at least 1 year in a QA role)Domain: Insurance (Life, Health, or General)Reporting To: Quality...

Job Title: Outbound Collections Quality AnalystLocation: Thane, MaharashtraMax CTC: 4,00,000 per annumKey Responsibilities:Monitor and evaluate outbound collections calls for quality and compliance.Provide feedback to agents to improve performance and adherence to processes.Prepare reports on call quality, trends, and agent performance.Ensure agents follow...

Job Title: Quality Analyst Insurance Outbound SalesLocation: AiroliCTC: Up to 5 LPAExperience: 2-4 yearsJob Overview:We are hiring a Quality Analyst to monitor and improve the performance of our outbound insurance sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions.Key...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...