Quality Analyst

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your fullconcentration because...

Test EngineerCoordinating with the development team, business analysts and the product owner to get an in-depth understanding of the application and learn the testing requirementsGoing through the application requirements and design documents, and coordinating with test analysts to prepare strategies, including functional, system, integration, user...

Job brief: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of Sales or customer service provided by agents in a BPO environment. This role involves assessing interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall service delivery.Roles and...

Domain Expertise:- Strong understanding of Banking and Financial Services, specifically in Loan Origination Systems (LOS)- Hands-on experience with BRE testing and workflows, CR testing Key Responsibilities:- Perform functional testing across LOS modules to ensure end-to-end business process validation- Analyze business requirements, create test scenarios,...

Quality Analyst Airoli | Inbound L2 EscalationLocation: Airoli (Navi Mumbai)Shift: General ShiftOffs: RotationalProcess: Inbound Customer Service – L2 EscalationsJob DescriptionConduct call audits for inbound customer service and L2 escalation callsMonitor and evaluate BQ, PKT, and overall call qualityUtilize QC tools to track performance and identify...

Define Automation strategy and Roadmap Design and implement automation framework Define process of automation suite integration with CI/CD pipelines Evaluate and recommend test automation tools, libraries, and infrastructure Define best practices, standards and governance Cross-functional automation community (guild) across teams. Interaction with Client...

Company DescriptionSpocto X, a Yubi Company, is a global leader in providing an end-to-end debt collection platform designed to digitize and simplify the entire debt collection process. Committed to maintaining the dignity of borrowers, Spocto X delivers a superior customer experience while ensuring more efficient and faster collections. By leveraging...

Join FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.

Collaborates with project stakeholders (e.g., Developers, product managers, and business analysts) Design & Execute test cases for a complete feature or functionality Performs automation for the application features tested Creates Test Data for the required automation scripts Maintains test execution logs and results Logs defects and raises issues with the...

Shift: Full-time, Night Shift (On-site)We're looking for a dedicatedQuality Analystto join our team in Navi Mumbai and play a critical role in ensuring the highest quality standards in our operations. The ideal candidate will have a keen eye for detail and a strong ability to analyze data, track errors, and improve processes. This is an excellent opportunity...