Business Analyst

3 days ago

Navi Mumbai, Maharashtra, India Star Union Dai ichi Life Insurance (SUD Life) Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Business Analyst:

Key Responsibilities:

  • Requirements Gathering

  • Collaborate with stakeholders (business users, IT, project managers) to collect and document business requirements for new products, processes, or system enhancements. Preferably for New business, Bank/Partner Integration, and customer onboarding processes.

  • Conduct discussions with user department to elicit detailed requirements.
  • Translate business needs into clear, actionable documentation (user stories, use cases, process flows)

  • Conducts Meetings with IT to explain the requirements to technical team and resolve all their dependencies.

  • Process Improvement

  • Map and analyse existing business processes to identify inefficiencies or gaps.

  • Recommend and help implement process enhancements to improve operational efficiency and customer experience.

  • Testing and Implementation Support

  • Participate in solution testing, including preparing or reviewing test scenarios and supporting user acceptance testing (UAT).

  • Assist in training users and preparing documentation for new systems or processes.

  • Stakeholder Communication

  • Maintain clear communication with internal teams (e.g., new business, IT, operations) and external partners (vendors, consultants).

  • Present findings and recommendations to senior stakeholders in a clear, concise manner.

Required Skills and Qualifications

  • Prior experience of 5+ years in insurance is must.
  • Bachelors degree in business administration, Finance, Insurance, or a related field
  • Strong analytical and critical thinking skills, with attention to detail
  • Strongunderstanding of life insurance products, underwriting, policy administration, claims, and regulatory compliance.
  • Proficiency in business analysis tools (e.g., JIRA, Confluence, Excel). Familiarity with data analysis or visualization tools is a plus.
  • Familiarity with project management or agile methodologies.
  • Understanding of API integration
  • Excellent written and verbal communication skills for effective stakeholder engagement
  • Should be familiar with Customer lifecycle in Insurance domain and should be able to quickly learn insurance products, processes, and regulatory requirements
  • Certifications like CBAP, PMI-PBA, IIIcertifications or domain-specific credentials can be advantageous.

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