Helpdesk L2 Support

13 hours ago

Navi Mumbai, Maharashtra, India Amsys It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Key Responsibilities:

Technical Support & Troubleshooting:

  • Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
  • Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.

Ticket Management & Documentation:

  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
  • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.

System Configuration & Maintenance:

  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
  • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.

Collaboration & Client Interaction:

  • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
  • Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required.

Cloud Infrastructure & Security Awareness:

  • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

Qualifications & Skills:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.
  • Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations.
  • Excellent documentation skills, with attention to detail in creating clear and structured records.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • AWS Certified Solutions Architect (or similar)
  • Azure Administrator certification (preferred)
  • ITIL Foundation

  • sftp - l2

    2 weeks ago

    Navi Mumbai, Maharashtra, India Soffit Infrastructure Services (P) Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description for SFTPRole: SFTP - L2Experience: 3 to 6 years of experience working on Network SecurityLocation: MumbaiProduct Certification Globalscape/SoalwindsRequired Candidate profileOverall 3-6 years' experience in network security with at least 3 years in managing SFTP solutionsProficiency with management SFTPExperience in working with Windows,...

  • Helpdesk Lead

    2 weeks ago

    Mumbai, Maharashtra, India Tata Communications Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job SummaryWe are seeking a motivated and detail-oriented Helpdesk Lead (IT Support Team) to provide managed first-line support across Active Directory (AD), DNS, DHCP, Microsoft 365, MS Intune, and other IT infrastructure services.The ideal candidate will have a strong technical foundation, excellent communication skills, and an ITIL certification to ensure...

  • Technical Helpdesk

    2 days ago

    Mumbai, Maharashtra, India Dixit Infotech Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesCoordination & Administrationl Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance.l Manage and coordinate DC & Store RE Engineers.l Maintain and share daily attendance with the Customer and Project Manager.l Follow up on open tickets and ensure closure within SLA in ServiceNow.l Arrange and...

  • L2 Network Security Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India Aritone Global Ventures Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Description : Role : PROXY - L2 Experience : 3 to 6 years of experience working on Network Security Location : Mumbai Product Certification Netskope/Mcafee ProxyRequired Candidate profile : - Overall 3-6 years experience in network security with at least 3 years in managing PROXY solutions - Proficiency with management PROXY - Experience...

  • Netskope Proxy L2

    1 week ago

    Mumbai, Maharashtra, India 4 Bell Technology Full time ₹ 7,00,000 - ₹ 15,00,000 per year

    Job Description (Short Version)3–6 years' experience in Network Security with minimum 3 years in PROXY solutions management.Expertise in commissioning, implementation, configuration, and policy management of Proxy setups.Strong knowledge of Windows, Linux, Unix environments and integration with AD, IAM, SIEM, SOAR.Skilled in packet capture/analysis,...

  • Netskope VPN L2

    1 week ago

    Mumbai, Maharashtra, India 4 Bell Technology Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    Job Description (Short Version)3–6 years' experience in Network Security, with at least 3 years in VPN solutions (Accops, Swift, F5 VPN, Netskope ZTNA).Expertise in implementation, configuration, policy management, and troubleshooting of VPN setups across Windows/Linux/Unix.Skilled in packet capture/analysis (Wireshark), OSI layer troubleshooting,...

  • IT Helpdesk Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JENX Digitech Pvt Ltd Full time ₹ 13,244 - ₹ 1,96,632 per year

    Key ResponsibilitiesAct as the first point of contact for IT-related issues and service requests.Assign calls/tickets to the appropriate support team members based on priority and expertise.Monitor and track calls to ensure resolution within agreed SLAs.Coordinate with internal IT teams and vendors to resolve incidents and service requests.Prepare and...

  • IT Helpdesk Support

    1 week ago

    Mumbai, Maharashtra, India The Creative Full time ₹ 12,00,00,000 - ₹ 36,00,00,000 per year

    We are hiring for IT Helpdesk / Support Coordinator position at Vikhroli, Mumbai locationEducation: Graduation (Mandatory)Experience: 2 to 3 yearsExperience in handling multiple external customersKnowledge of SLA, chargeable calls, and incident managementExperience in any ticketing toolPreferred: ITIL CertifiedInterview Process:1st Round : HR (Virtual)2nd...

  • Open Position IT support L2_Excellent communication Mumbai

    9 hours ago

    Mumbai, Maharashtra, India Stefanini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesMandate skills-3-8 years of experience with Excellent communication skillsL2 level experience with Active directoryL2 level experience with OutlookL2 level experience with VPNL2 level experience with VDIMac OS experiencehe Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its...

  • Technical Helpdesk

    3 days ago

    Mumbai, Maharashtra, India Dixit Infotech Full time ₹ 3,20,000 - ₹ 6,40,000 per year

    About CompanyDixit Infotech Services Pvt. Ltd. is one of India's leading information technology service integrators and solution providers. Dixit is a fast-paced, dynamic organization. Our pride and glory lie in being a customer-centric and forward-thinking company.45 years young, our long experience packed with up-to-date trends and knowledge makes us an IT...